Refund Policy

Overview

Our policy for refunds is designed to be transparent and fair. We offer refunds for our subscription services under specific conditions. By subscribing to our services, you agree to this Refund Policy and our Terms of Service.

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee for new customers on their first subscription payment. If you are not satisfied with our service for any reason within the first 30 days of your initial purchase, you can request a full refund.

• This guarantee applies only to the first subscription and not to renewals or subsequent purchases.
• To request a refund, you must contact our support team within the 30-day period.

Subscription Renewals

Subscription fees for renewals are non-refundable. We send renewal reminders via email prior to your renewal date. It is your responsibility to cancel your subscription before the renewal date if you do not wish to continue the service. Once a renewal charge has been processed, it cannot be refunded.

Exceptions

In rare circumstances, such as prolonged service outages or billing errors on our part, we may issue pro-rated refunds for subscription renewals at our sole discretion. These situations will be reviewed on a case-by-case basis.

How to Request a Refund

To request a refund under our 30-day money-back guarantee, please contact our support team at info@conve-ai.com with your account information and the reason for your request.